Terms & Conditions
Guidelines, responsibilities, prohibitions, and penalties outlined. Compliance ensures smooth rental experience and mutual respect.
Id proofs required to rent a Vehicle:
- Working ID card, Aadhar card, driving license (all originals required for verification)
- Renter’s driving license should have a minimum experience of about 1 year.
Conditions for Pickup:
- Renter should not be found drunk (alcohol or other alcoholic drinks) at the time of pickup. Booking will be canceled with no refund.
- Smoking or drinking alcoholic beverages inside the vehicle is strictly prohibited. A penalty of about 10,000/- will be charged if found.
Restrictions:
- Carrying pets or commercial goods is strictly prohibited.
- Use of vehicles for any commercial purpose without management knowledge is not allowed.
Responsibility and Procedures:
- Renters are responsible for documenting vehicle condition before rental.
- Timings for pickup and drop should be accurate as per booking; any delays will not be considered.
Communication and Extensions:
- Any delay in vehicle drop or extensions must be informed beforehand. Failure to inform will result in a penalty of 5000/- at drop time.
Delivery Terms:
- Doorstep delivery timing depends on driver availability and city traffic.
- Timing starts upon the customer receiving the vehicle.
Vehicle Handling:
- No touching of vehicle spare parts in case of breakdown without proper permission.
- Damage repair only from authorized service centers; penalty of about 10,000/- apart from damage charges for unauthorized repairs.
Cleanliness and Maintenance:
- Interior cleanliness is essential at the time of drop; charges of 1500/- for bad odor, vomit, or stains.
- No refund for extra fuel; full payment as per quotation at pickup.
Safety and Compliance:
- Vehicles restricted to a maximum speed of 80 km/h as per Indian government regulations for road safety and legal compliance.
Cancellation Policy:
- Cancellations made within 48 hours of the pickup time will incur a cancellation fee of 50% of the total rental cost.
- No-shows without prior cancellation will result in a charge equivalent to the full rental amount.
Hassle Free Booking
Book A Ride
Get your vehicle delivered or Visit us for having a cup of tea. We are always on service 24/7.
71, Lachit Nagar Main Road, Opp. SBI Bank, Guwahati, Assam 781007
+91 69009 00291
excursionwheels@gmail.com